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Why am I seeing “No data available” in NGAZE?

Table Of Contents

Seeing “No data available” in NGAZE is common—especially for new accounts or newly connected integrations. In most cases, it simply means NGAZE is waiting for data from one or more connected platforms.

This article explains why this happens, how to fix it, and what to expect next.

What You’re Seeing #

You may see messages such as:

  • “No data available”
  • “No customer data in system yet”
  • “Connect your networks and try again”
  • Empty dashboards, charts, or modules

This can appear in areas like:

  • Home Dashboard
  • Audience Insights
  • Website Performance
  • SEO
  • Reviews
  • Reports
  • AI Agents

Why This Happens (Most Common Reasons) #

1️⃣ Required Networks Are Not Connected #

NGAZE relies on connected platforms to pull data. If a required integration is missing, data cannot populate.

Common required networks include:

  • Google Analytics (GA4)
  • Google Search Console
  • Google Business Profile
  • Website access (for performance scans)
  • Ad platforms (Google Ads, Meta Ads) for paid data

2️⃣ The Account or Location Is New #

If you just set up NGAZE or added a new location:

  • There may be no historical data yet
  • Platforms need time to sync

This is expected behavior.

3️⃣ Data Is Still Syncing #

After connecting a network:

  • Data does not appear instantly
  • Most platforms have a 24–72 hour delay

Some insights (especially SEO and audience data) require additional time.

4️⃣ Incorrect Permissions #

If the connected account does not have sufficient permissions:

  • NGAZE may connect successfully
  • But data will not load

This is common with Google tools if access is limited to “viewer” or the wrong property is selected.

5️⃣ The Selected Location Has No Data #

For multi-location accounts:

  • Each location must have its own integrations
  • One location may show data while another does not

Always confirm you are viewing the correct location.

How to Fix It (Step-by-Step) #

✅ Step 1: Check Integrations #

Go to:
Settings → Integrations

Confirm that required networks are:

  • Connected
  • Authorized correctly
  • Connected to the correct property or location

✅ Step 2: Verify Permissions #

For Google tools, make sure:

  • GA4 access is Admin or Editor
  • Search Console property is correct (domain vs URL)
  • Google Business Profile location is verified

✅ Step 3: Wait for Data to Populate #

After connecting networks:

  • Allow 24–72 hours for initial data
  • Some reports require more time to build trends

Avoid reconnecting repeatedly unless there is an error.

✅ Step 4: Refresh and Recheck #

After sufficient time:

  • Refresh the page
  • Log out and back in if needed
  • Revisit the affected section

What to Expect Next #

Once data begins flowing:

  • Dashboards will populate automatically
  • Scores and insights will update progressively
  • AI Agents will begin producing output
  • Reports will include new data in the next cycle

Some features improve over time as more historical data is collected.

Important Things to Know #

  • “No data available” does not mean something is broken
  • NGAZE does not generate fake or estimated data
  • Empty states protect data accuracy
  • More connected networks = richer insights

When to Contact Support #

Contact support if:

  • Networks are connected for more than 72 hours and still no data
  • You suspect the wrong account or property is connected
  • One location shows data and another does not (unexpectedly)
  • You see repeated connection errors

Need Help? #

If you need assistance: