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Reviews Module

Table Of Contents

The Reviews Module helps you monitor, understand, and learn from customer reviews across connected platforms. Reviews are one of the strongest signals influencing local search visibility, customer trust, and conversion decisions.

This module answers:

“What are customers saying, and how is it impacting our visibility and reputation?”

Where to Find the Reviews Module #

From the left navigation menu, go to:

Modules → Reviews

What the Reviews Module Does #

The Reviews Module consolidates review data to help you:

  • Track ratings and review volume
  • Monitor trends over time
  • Understand customer sentiment
  • Identify recurring feedback themes
  • Support local SEO and trust signals

It focuses on insight and awareness, not just raw counts.

What You’ll See in the Reviews Module #

Depending on connected platforms (Google, Facebook, Yelp), the Reviews Module may show:

  • Average rating
  • Total review count
  • Review trends (up or down)
  • Recent review activity
  • High-level sentiment indicators

These insights help you quickly assess reputation health.

Online Reviews – Monitor and Respond

Customer Sentiment – Track and Improve

Where Review Data Comes From #

Review data is pulled from connected networks, such as:

  • Google Business Profile
  • Other supported review platforms (if connected)

If reviews are not appearing, it usually means the relevant network has not been connected yet.

How Reviews Impact Your Restaurant #

Reviews influence:

  • Local search rankings
  • Click-through rates from search results
  • Customer trust and decision-making
  • Competitive perception

Consistent, recent, and positive reviews are more valuable than a high count alone.

How to Use the Reviews Module Effectively #

  • Monitor review trends monthly
  • Watch for sudden drops or spikes in ratings
  • Use feedback to guide operational improvements
  • Pair review insights with Recommendations
  • Track improvements over time, not day-to-day changes

What the Reviews Module Does NOT Do #

To set expectations:

  • NGAZE does not solicit reviews without your action
  • NGAZE does not modify or remove reviews

It provides visibility and insight, not removal.

Why Reviews May Be Missing or Delayed #

Common reasons include:

  • Google Business Profile not connected
  • New or recently verified profiles
  • Platform reporting delays (24–48 hours)

Once connected, data will populate automatically.

Common Questions #

How often do review metrics update? #

Most review data updates daily, with occasional platform delays.

Are older reviews included? #

Yes. Historical reviews are included when available from connected platforms.

Best Practices #

  • Encourage steady, authentic reviews
  • Respond to feedback promptly (outside NGAZE if needed)
  • Focus on recent reviews over lifetime averages
  • Use trends to guide improvements

Need Help? #

If you need assistance: