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I can’t log in to NGAZE — what should I do?

Table Of Contents

If you’re having trouble logging in to NGAZE, the issue is usually related to email, password, or access permissions. This guide walks through the most common causes and how to fix them quickly.

What You’re Experiencing #

You may see one of the following:

  • Login page reloads without logging you in
  • “Invalid email or password” message
  • Password reset email not received
  • Account exists but you can’t access NGAZE
  • You were invited but can’t log in

Common Reasons & How to Fix Them #

1️⃣ Incorrect Email Address

Make sure you’re using the exact email address that was invited to NGAZE.

Things to check:

  • No typos
  • Correct domain (work vs personal email)
  • No extra spaces before or after the email

👉 Tip: Search your inbox for an invite email from NGAZE.

2️⃣ Incorrect Password

If you’re unsure about your password:

  • Click “Forgot password” on the login screen
  • Enter your email address
  • Follow the reset link sent to your inbox

If you don’t see the email, check Spam / Promotions / Junk folders.

3️⃣ Password Reset Email Not Received

If the reset email doesn’t arrive within a few minutes:

  • Confirm the email address is correct
  • Check spam or filtered folders
  • Wait 5–10 minutes before retrying

If it still doesn’t arrive, contact support.

4️⃣ Account Was Not Activated Yet

If you were invited by a teammate or agency:

  • Make sure you clicked the invitation link
  • Accounts are not active until the invite is accepted

If the invite expired, ask an admin to resend it.

5️⃣ You Don’t Have Access to NGAZE

If you recently joined a team or location:

  • You may not have been added as a user yet
  • You may not have permission for that location

Ask an Admin or Owner to confirm your access.

6️⃣ Browser or Device Issues

Sometimes login issues are browser-related.

Try:

  • Refreshing the page
  • Logging in using an incognito/private window
  • Clearing browser cache
  • Trying a different browser

What to Do If Nothing Works #

If you’ve tried all the steps above and still can’t log in, gather the following before contacting support:

  • Email address used to log in
  • Approximate time you tried logging in
  • Screenshot or error message (if available)

This helps resolve the issue faster.

Need Help? #

If you need assistance: