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Google Business Profile connected but reviews are missing in NGAZE

Table Of Contents

If your Google Business Profile (GBP) is connected but reviews are not appearing in NGAZE, this is usually due to sync timing, permissions, or location selection issues—not a system error.

This article explains why reviews may be missing, how to fix it, and what to expect next.

What You’re Seeing #

You may notice:

  • Google Business Profile shows as Connected
  • Reviews section is empty or shows “No data”
  • Review count does not match Google
  • Customer Sentiment is unavailable

This can appear in:

  • Reviews Module
  • Home Dashboard
  • Customer Sentiment section
  • Reports

Why This Happens (Most Common Reasons) #

1️⃣ Wrong Google Business Profile Location Connected #

If you manage multiple locations:

  • The wrong location may be connected
  • NGAZE only pulls reviews for the selected location

This is the most common cause.

2️⃣ Insufficient Permissions #

Review data requires:

  • Manager or Owner access in Google Business Profile

If access is limited:

  • Connection may succeed
  • Review data may not load

3️⃣ Reviews Are Still Syncing #

After connecting GBP:

  • Reviews may take 24–48 hours to appear
  • Some Google data updates only once per day

This delay is normal.

4️⃣ Google Review Count Mismatch #

Google:

  • Filters spam and policy-violating reviews
  • Updates public counts differently than API data

This can cause:

  • Slight mismatches between Google and NGAZE
  • Temporary discrepancies

5️⃣ Recently Verified or New Profile #

If the GBP was:

  • Recently verified
  • Recently claimed
  • Recently merged or edited

Google may delay review availability temporarily.

How to Fix It (Step-by-Step) #

✅ Step 1: Confirm the Correct Location Is Selected #

Go to:
Settings → Integrations → Google Business Profile

Verify:

  • The correct restaurant location is selected
  • The address matches your actual location

✅ Step 2: Check Your Permissions #

In Google Business Profile:

  • Confirm your role is Manager or Owner
  • If unsure, ask the account owner to verify access

✅ Step 3: Wait 24–48 Hours #

If GBP was just connected:

  • Allow time for review data to sync
  • Avoid reconnecting repeatedly

✅ Step 4: Refresh and Recheck #

After sufficient time:

  • Refresh the page
  • Log out and back in if needed
  • Revisit the Reviews Module

What to Expect Next #

Once reviews sync:

  • Ratings and review counts will appear
  • Review trends will populate over time
  • Customer Sentiment analysis will activate
  • Reports will include review data in the next cycle

Older reviews may take longer to appear than recent ones.

Important Things to Know #

  • NGAZE does not modify, remove, or filter reviews
  • NGAZE displays review data as provided by Google
  • Small differences in review counts are normal
  • Review insights improve as more data is collected

When to Contact Support #

Contact support if:

  • GBP has been connected for 48+ hours
  • Correct location and permissions are confirmed
  • Reviews still do not appear at all
  • You suspect the wrong account is linked

Related Help Articles #

  • How to Connect Google Business Profile on NGAZE
  • Reviews Module Overview
  • Why am I seeing “No data available” in NGAZE?
  • How long does it take for data to appear after connecting a network?

Need Help? #

If you need assistance: